Then let ID-helpline know of your problem and don’t forget to include the page you saved from. To do so, go to : you will be shown an auto-generated report about your browser. If you see rows marked in red, save the information on the page (“File > Export as PDF” or “File > Print > Print to pdf” or similar). The reasons that it wasn’t possible to enter e-services can be varied:įirst, be sure to read our guide “ What to do if it isn’t possible to enter e-services?“. It provides instructions for checking browser settings and configuring it properly. If you are sure that everything should be working but you still can’t access e-services, perform one additional check for adware.
Step 3: close and re-open browsersĪfter uninstalling, close all browser(s’) windows and then open the browser again and try to enter e-services. Then open them again and you should be set! This didn’t resolve my problem Various users complain 1 about the sudden appearance. However, this is a potentially unwanted program itself, and this application cannot be trusted. This file is responsible for WebCompanion that is allegedly improving the performance of your device. Step 2: check whether you have any software on your computer that interferes with the ID-cardĪ list of programs on your computer will be displayed: examine it carefully. If you find a program such as Superfish Inc. VisualDiscovery, WebCompanion, AdFender or Bitdefender Free, right-click it and select Uninstall. WebCompanion.exe is an executable file that launches functions of the rogue security program. Open Control Panel and click on the Add/Remove Programs option. Depending on the computer, the exact name might be Programmide lisamine või eemaldamine/ Add or remove programs Programmide desinstallimine/Uninstall a program Programmid/Applications or something similar. If the ID-card doesn’t work in the browser but DigiDoc4 reads the data correctly, check whether you have any adware on your computer. Step 1: open Control Panel and list of programs
The following programs are known to potentially interfere with use of the ID-card: Listen to background sounds to mask annoying noises and help you focus while you work, study or relax.
If the DigiDoc4 Client successfully reads the data of the document in the card reader but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware. Both adblockers and adware and malware installed unbeknownst to the user can interfere with the use of the ID-card. Extensions that kept us productive and entertained at home.